People, agents and IT, designed together On the page
Secondary sources: analyst and press coverage
Product and organisation pages: what a name on the page stands for
- Inspired by OpenAI's essay The future of the firm.
← Home
Where it comes from
Sources
Views are my own and/or based on public sources. This page lists every source referenced on the site, grouped by page and chapter, so that a statement can be traced back to where it comes from.
Two kinds of entries. Cited sources are quoted as the page cites them: figures, frameworks and articles I drew on. Reference links point to the organisation, specification or documentation a name on the page stands for. Where a citation has no link, none is given. Within each topic, primary sources come first (legislation, standards, specifications, official publications, my own research), then secondary sources (analyst and press coverage), then product and organisation pages. Updated 7 November 2026.
Homepage
Experience behind the advice On the page
Product and organisation pages: what a name on the page stands for
- ABN AMRO Developer Portal developer.abnamro.com
- Commercial API Products developer.abnamro.com
- Embedded Finance abnamro.nl
Strategy
The Future of the Firm On the page
Four questions for the firm On the page
Product and organisation pages: what a name on the page stands for
- Based on The future of the firm by Hemanth Asirvatham and Elliott Mokski (OpenAI, 2026).
Who stays in the loop On the page
Secondary sources: analyst and press coverage
- Source: Gartner, AI agent prioritisation, in Unlock Efficiency With Agentic AI: Redesigning I&O for Future-Ready Success (2026)
Redesigning IT for agents On the page
Secondary sources: analyst and press coverage
- Source: Gartner, Unlock Efficiency With Agentic AI: Redesigning I&O for Future-Ready Success (2026)
An AI-native IT organisation On the page
Secondary sources: analyst and press coverage
- Source: Gartner, example AI-native I&O organisational structure, in Agentic AI Could Make Traditional I&O Structures Obsolete (2026)
Roles merge, new teams emerge On the page
Secondary sources: analyst and press coverage
- Source: Gartner, Roles merge and new teams emerge (2026), in The AI-Shaped Organization Reimagines Work, Not Jobs
Layered Strategy On the page
No external sources are cited in this chapter. The text is my own synthesis.
Business Channels On the page
No external sources are cited in this chapter. The text is my own synthesis.
Agentic AI On the page
Physical agents On the page
Secondary sources: analyst and press coverage
- Source: Gartner, A world of physical agents, in Orchestration Is the Real Physical AI Advantage (2026)
Levels of agency On the page
Secondary sources: analyst and press coverage
- Source: Gartner, AI Agent Assessment Framework, Agency dimensions and levels (2026) and Evolution of Agentic AI (2025)
Build: the agent platform On the page
Secondary sources: analyst and press coverage
- Source: Gartner, The Inner and Outer Architecture of a Multiagent Platform and LLM-Based AI Agent (Inner Architecture) (2025). The short descriptions are mine.
Scale: a roadmap in seven workstreams On the page
Secondary sources: analyst and press coverage
- Source: Gartner, AI Roadmap: How to Build and Scale AI (AI roadmap at a glance)
- Source: Gartner, Finance AI Maturity Model, phases also in Gartner Says CFOs Need Structured Finance AI Roadmaps (2026)
Scale: how AI is priced On the page
Secondary sources: analyst and press coverage
- Source: Gartner, 3-layer AI pricing model (2026)
Agentic Coding On the page
No external sources are cited in this chapter. The text is my own synthesis.
Agentic Commerce On the page
No external sources are cited in this chapter. The text is my own synthesis.
Open Finance On the page
What the new payment rules change On the page
Primary sources: legislation, standards, specifications, official publications, own research
- European Parliament, payment services deal, 27 November 2025 europarl.europa.eu
Beyond the minimum On the page
Primary sources: legislation, standards, specifications, official publications, own research
- European Payments Council, SPAA scheme europeanpaymentscouncil.eu
Strategic Partnerships On the page
Seven responses on one circle On the page
Primary sources: legislation, standards, specifications, official publications, own research
- Source: Adolfs, Tjemkes and Furrer, Alliantiemanagement: een responsstrategietypologie, Management & Organisatie (2011), figure 1, redrawn.
Recognise and respond On the page
Primary sources: legislation, standards, specifications, official publications, own research
- Source: Adolfs, Tjemkes and Furrer, Alliantiemanagement: een responsstrategietypologie, Management & Organisatie (2011), table 1, translated and shortened. constructive mostly destructive destructive
The research behind it On the page
Product and organisation pages: what a name on the page stands for
- National Cultures and Response Strategies in Strategic Alliances: Cultural Universalism or Cultural Relativism? doi.org
- Responding to Adverse Situations Within Exchange Relationships: The Cross-Cultural Validity of a Circumplex Model doi.org
- Response strategies in an international strategic alliance experimental context: Cross-country differences doi.org
- Alliantiemanagement: Een responsstrategietypologie researchgate.net
Foundations
Digital & AI Integration On the page
Agentic AI Integration On the page
Primary sources: legislation, standards, specifications, official publications, own research
Secondary sources: analyst and press coverage
- A-Comm AEP prnewswire.com
Data & Knowledge On the page
No external sources are cited in this chapter. The text is my own synthesis.
Identity & Access On the page
No external sources are cited in this chapter. The text is my own synthesis.
Security & Governance On the page
What is new to AI On the page
Secondary sources: analyst and press coverage
- Source: Gartner, AI needs new tech measures for managing trust, risk and security (AI TRiSM, 2026)
Seven control pillars On the page
Secondary sources: analyst and press coverage
- Source: Gartner, The Gartner agentic AI governance framework for I&O (2026), in Agentic AI Governance Requires More Than Policies
Controls by design On the page
Primary sources: legislation, standards, specifications, official publications, own research
- Measures drawn from OWASP's agent security guidance.
Regulation in one view On the page
Open standards On the page
Primary sources: legislation, standards, specifications, official publications, own research
- OWASP Top 10 for Agentic Applications 2026 genai.owasp.org
- OWASP Top 10 for LLM Applications 2026 genai.owasp.org
- OWASP API Security Top 10 owasp.org
- OWASP MCP Top 10 owasp.org
- OWASP Non-Human Identities Top 10 owasp.org
- OWASP Agentic AI Threats & Mitigations genai.owasp.org
- OWASP Securing Agentic Applications Guide genai.owasp.org
- OWASP AI Exchange owaspai.org
- OWASP AI Agent Security Cheat Sheet cheatsheetseries.owasp.org
- OWASP MCP Security Cheat Sheet cheatsheetseries.owasp.org
- OWASP ASVS 5.0 asvs.owasp.org
- OWASP AISVS owasp.org
- OWASP AI Testing Guide owasp.org
- OWASP GenAI Red Teaming Manual genai.owasp.org
- OWASP Agent Control Standard genai.owasp.org
- OWASP LLM Cybersecurity & Governance Checklist genai.owasp.org
- OWASP GenAI Security Framework Crosswalk genai.owasp.org
- EU AI Act eur-lex.europa.eu
- DORA eur-lex.europa.eu
- ISO/IEC 42001 iso.org
- ISO/IEC 27090 committee.iso.org
- NIST AI RMF nist.gov
- MITRE ATLAS atlas.mitre.org
Platform & Operations On the page
No external sources are cited in this chapter. The text is my own synthesis.
Developer & Agent Experience On the page
No external sources are cited in this chapter. The text is my own synthesis.
Manifesto On the page
No external sources are cited in this chapter. The text is my own synthesis.
Market Landscape
Agent Landscape On the page
For people On the page
Product and organisation pages: what a name on the page stands for
- ChatGPT chatgpt.com
- Claude claude.com
- Google Gemini gemini.google.com
- Microsoft Copilot microsoft.com
- Perplexity perplexity.ai
- Mistral Vibe mistral.ai
- Kimi kimi.com
- Lindy lindy.ai
- Manus manus.im
- Genspark genspark.ai
- Claude Cowork claude.com
- Perplexity Comet perplexity.ai
- Hark hark.com
- Instinct instinct.com
- Claude Duet claude.com
- Grok Bot grok.com
- Meta Muse meta.ai
- OpenAI Dots openai.com
- OpenClaw openclaw.ai
- Hermes Agent hermes-agent.nousresearch.com
For organisations On the page
Product and organisation pages: what a name on the page stands for
- Gemini Enterprise cloud.google.com
- IBM watsonx Orchestrate ibm.com
- Salesforce Agentforce salesforce.com
- ServiceNow AI Agents servicenow.com
- SAP Joule sap.com
- Oracle AI Agents oracle.com
- Workday AI Agents workday.com
- Sierra sierra.ai
- Decagon decagon.ai
- Wonderful wonderful.ai
- Intercom Fin fin.ai
- Claygent clay.com
- Claude Code claude.com
- OpenAI Codex openai.com
- Google Antigravity antigravity.google
- Google Jules jules.google
- GitHub Copilot github.com
- Cursor cursor.com
- bb getbb.app
- Kiro kiro.dev
- JetBrains Junie jetbrains.com
- Devin devin.ai
- OpenCode opencode.ai
- Cline cline.bot
- Replit Agent replit.com
- Lovable lovable.dev
Build & run On the page
Primary sources: legislation, standards, specifications, official publications, own research
Product and organisation pages: what a name on the page stands for
- Open models lag state-of-the-art closed models by 4 months (Epoch AI)
- Models Overview (Mistral AI)
- OpenRouter Quickstart Guide (OpenRouter)
- AI Agent Observability: Evolving Standards and Best Practices (OpenTelemetry (CNCF))
- Semantic Conventions for GenAI agent and framework spans (OpenTelemetry)
- Microsoft Copilot Studio microsoft.com
- Zapier Agents zapier.com
- n8n n8n.io
- Amazon Bedrock AgentCore aws.amazon.com
- Microsoft Foundry learn.microsoft.com
- Google Vertex AI Agent Engine docs.cloud.google.com
- OpenAI Agents SDK openai.github.io
- Claude Agent SDK platform.claude.com
- Google Agent Development Kit google.github.io
- Microsoft Agent Framework github.com
- LangGraph langchain.com
- CrewAI crewai.com
- Paperclip paperclip.ing
- Microsoft Agent 365 learn.microsoft.com
- MuleSoft Agent Fabric mulesoft.com
- Google Cloud Agent Registry docs.cloud.google.com
- Okta for AI Agents okta.com
- Anthropic Claude anthropic.com
- OpenAI GPT openai.com
- Google Gemini deepmind.google
- Mistral AI mistral.ai
- Meta Muse llama.com
- DeepSeek deepseek.com
- Qwen (Alibaba Cloud) qwen.ai
- Together AI together.ai
- Fireworks AI fireworks.ai
- Hugging Face Inference Providers huggingface.co
- Cerebras cerebras.ai
- OpenRouter openrouter.ai
- LiteLLM litellm.ai
- Cloudflare AI Gateway developers.cloudflare.com
- Vercel AI Gateway vercel.com
- LangSmith langchain.com
- Langfuse langfuse.com
- Arize Phoenix arize.com
- Braintrust braintrust.dev
- Datadog Agent Observability datadoghq.com
- Dynatrace dynatrace.com
- MLflow mlflow.org
- Opik comet.com
- Galileo galileo.ai
Integration Landscape On the page
Design & publish On the page
Product and organisation pages: what a name on the page stands for
- OpenAPI openapis.org
- AsyncAPI asyncapi.com
- Postman postman.com
- Swagger swagger.io
- Stoplight stoplight.io
- Kong Insomnia insomnia.rest
- Apicurio apicur.io
- Scalar scalar.com
- Spectral stoplight.io
- Kong Konnect konghq.com
- Google Apigee cloud.google.com
- Azure API Management azure.microsoft.com
- Amazon API Gateway aws.amazon.com
- IBM API Connect ibm.com
- Axway Amplify axway.com
- WSO2 API Manager wso2.com
- Gravitee gravitee.io
- Tyk tyk.io
- Zuplo zuplo.com
- KrakenD krakend.io
- Backstage backstage.io
- Redocly redocly.com
- ReadMe readme.com
- Postman API Network postman.com
- Pronovix pronovix.com
Connect On the page
Product and organisation pages: what a name on the page stands for
- MuleSoft mulesoft.com
- Boomi boomi.com
- Workato workato.com
- SAP Integration Suite sap.com
- Azure Logic Apps azure.microsoft.com
- Zapier zapier.com
- Make make.com
- n8n n8n.io
- Apache Kafka kafka.apache.org
- Confluent confluent.io
- Solace solace.com
- Amazon EventBridge aws.amazon.com
- Azure Event Grid azure.microsoft.com
- Google Cloud Pub/Sub cloud.google.com
- Kong AI Gateway konghq.com
- Azure API Management AI gateway learn.microsoft.com
- Cloudflare AI Gateway developers.cloudflare.com
- Portkey portkey.ai
- LiteLLM litellm.ai
- agentgateway agentgateway.dev
- MCP Registry registry.modelcontextprotocol.io
- Tink tink.com
- Plaid plaid.com
- Yapily yapily.com
- GoCardless gocardless.com
- TrueLayer truelayer.com
Secure & observe On the page
Product and organisation pages: what a name on the page stands for
- The full map, with thousands of providers: API Landscape by apidays
- 42Crunch 42crunch.com
- Salt Security salt.security
- Akamai API Security akamai.com
- Wallarm wallarm.com
- Cloudflare API Shield cloudflare.com
- SmartBear ReadyAPI smartbear.com
- OpenTelemetry opentelemetry.io
- Datadog datadoghq.com
- Moesif moesif.com
- Treblle treblle.com
Data Landscape On the page
Store On the page
Product and organisation pages: what a name on the page stands for
- Snowflake snowflake.com
- Databricks databricks.com
- Google BigQuery cloud.google.com
- Amazon Redshift aws.amazon.com
- Microsoft Fabric microsoft.com
- ClickHouse clickhouse.com
- PostgreSQL postgresql.org
- MongoDB mongodb.com
- Oracle Database oracle.com
- Microsoft SQL Server microsoft.com
- Redis redis.io
- Amazon DynamoDB aws.amazon.com
- Pinecone pinecone.io
- Weaviate weaviate.io
- Qdrant qdrant.tech
- Milvus milvus.io
- pgvector github.com
- Elasticsearch elastic.co
- Neo4j neo4j.com
Move & prepare On the page
Product and organisation pages: what a name on the page stands for
- Fivetran fivetran.com
- Airbyte airbyte.com
- Informatica informatica.com
- Talend talend.com
- Apache Airflow airflow.apache.org
- Debezium debezium.io
- dbt getdbt.com
- Apache Spark spark.apache.org
- Cube cube.dev
Govern & use On the page
Product and organisation pages: what a name on the page stands for
- Collibra collibra.com
- Alation alation.com
- Atlan atlan.com
- Microsoft Purview microsoft.com
- DataHub datahubproject.io
- Unity Catalog unitycatalog.io
- OpenMetadata open-metadata.org
- Monte Carlo montecarlodata.com
- Great Expectations greatexpectations.io
- Soda soda.io
- Bigeye bigeye.com
- Microsoft Power BI microsoft.com
- Tableau tableau.com
- Looker cloud.google.com
- Apache Superset superset.apache.org
- Metabase metabase.com
Identity Landscape On the page
Sign in & prove On the page
Primary sources: legislation, standards, specifications, official publications, own research
- Passkeys fidoalliance.org
- EU Digital Identity Wallet digital-strategy.ec.europa.eu
Product and organisation pages: what a name on the page stands for
- Microsoft Entra ID microsoft.com
- Okta okta.com
- Ping Identity pingidentity.com
- Auth0 auth0.com
- Amazon Cognito aws.amazon.com
- Keycloak keycloak.org
- ZITADEL zitadel.com
- Ory ory.com
- authentik goauthentik.io
- Yubico yubico.com
- Cisco Duo duo.com
- 1Password 1password.com
- Signicat signicat.com
Decide & protect On the page
Product and organisation pages: what a name on the page stands for
- Open Policy Agent openpolicyagent.org
- Cedar cedarpolicy.com
- OpenFGA openfga.dev
- Cerbos cerbos.dev
- HashiCorp Vault hashicorp.com
- SPIFFE spiffe.io
- Delinea delinea.com
- BeyondTrust beyondtrust.com
- Teleport goteleport.com
Agents & governance On the page
Primary sources: legislation, standards, specifications, official publications, own research
Product and organisation pages: what a name on the page stands for
- Microsoft Entra Agent ID learn.microsoft.com
- Okta for AI Agents okta.com
- Auth0 for AI Agents auth0.com
- SailPoint sailpoint.com
- Saviynt saviynt.com
- Omada omadaidentity.com
- OpenID Connect openid.net
Web & App Landscape On the page
Build with AI On the page
Product and organisation pages: what a name on the page stands for
- Build apps in Google AI Studio | Gemini API | Google AI for Developers (Google, 2026-10-26)
- Penpot: The open-source design platform for teams. (Penpot, undated, accessed 2026-11-08)
- Build internal software better, with AI. | Retool (Retool, undated, accessed 2026-11-08)
- App Engine - ServiceNow (ServiceNow, undated, accessed 2026-11-08)
- MCP Server (shadcn/ui, undated, accessed 2026-11-08)
- Lovable lovable.dev
- Bolt.new bolt.new
- v0 by Vercel v0.app
- Replit Agent replit.com
- Base44 (Wix) base44.com
- Google AI Studio aistudio.google.com
- Figma Make figma.com
- Webflow webflow.com
- Figma figma.com
- Framer framer.com
- Penpot penpot.app
- Google Stitch stitch.withgoogle.com
- Tailwind CSS tailwindcss.com
- shadcn/ui ui.shadcn.com
- Storybook storybook.js.org
- Radix UI radix-ui.com
- Material Design m3.material.io
- GOV.UK Design System design-system.service.gov.uk
- Carbon Design System carbondesignsystem.com
- Microsoft Power Apps microsoft.com
- OutSystems outsystems.com
- Mendix (Siemens) mendix.com
- ServiceNow App Engine servicenow.com
- Retool retool.com
- Appian appian.com
Frameworks & on-device AI On the page
Primary sources: legislation, standards, specifications, official publications, own research
- WebGPU (W3C, 2026-09-15)
- WebGPU w3.org
- Web Neural Network API (WebNN) w3.org
Product and organisation pages: what a name on the page stands for
- Connecting coding agents to the Next.js MCP server (Vercel (Next.js), undated, accessed 2026-11-08)
- Built-in AI | AI in Chrome | Chrome for Developers (Google (Chrome for Developers), undated, accessed 2026-11-08)
- Apple Intelligence - Apple Developer (Apple, undated, accessed 2026-11-08)
- React react.dev
- Next.js nextjs.org
- Angular angular.dev
- Vue.js vuejs.org
- Nuxt nuxt.com
- Svelte svelte.dev
- Astro astro.build
- React Router reactrouter.com
- React Native reactnative.dev
- Expo expo.dev
- Flutter flutter.dev
- Kotlin Multiplatform kotlinlang.org
- .NET MAUI dotnet.microsoft.com
- Capacitor capacitorjs.com
- SwiftUI developer.apple.com
- Jetpack Compose developer.android.com
- Xcode developer.apple.com
- Android Studio developer.android.com
- Apple Foundation Models framework developer.apple.com
- Gemini Nano (ML Kit GenAI APIs) developers.google.com
- ONNX Runtime onnxruntime.ai
- LiteRT developers.google.com
- ExecuTorch docs.pytorch.org
- Foundry Local learn.microsoft.com
- Chrome built-in AI developer.chrome.com
- Transformers.js huggingface.co
- WebLLM webllm.mlc.ai
Hosting & backend On the page
Product and organisation pages: what a name on the page stands for
- Agent setup overview (Netlify, undated, accessed 2026-11-08)
- Render MCP Server (Render, undated, accessed 2026-11-08)
- Supabase MCP Server | Supabase Docs (Supabase, 2026-10-30)
- Vercel Sandbox (Vercel, undated, accessed 2026-11-08)
- Vercel vercel.com
- Netlify netlify.com
- Cloudflare Workers workers.cloudflare.com
- AWS Amplify aws.amazon.com
- Firebase App Hosting firebase.google.com
- Azure Static Web Apps azure.microsoft.com
- Render render.com
- Firebase firebase.google.com
- Supabase supabase.com
- Convex convex.dev
- Appwrite appwrite.io
- PocketBase pocketbase.io
- App Store Connect developer.apple.com
- Google Play Console play.google.com
- Expo EAS expo.dev
- fastlane fastlane.tools
- Bitrise bitrise.io
- Codemagic codemagic.io
- Vercel Sandbox vercel.com
- Cloudflare Sandboxes developers.cloudflare.com
- Modal modal.com
- E2B e2b.dev
- Daytona daytona.io
Interfaces for agents On the page
Primary sources: legislation, standards, specifications, official publications, own research
- Web Bot Auth (webbotauth) (IETF, undated, accessed 2026-11-08)
- Web Bot Auth datatracker.ietf.org
Product and organisation pages: what a name on the page stands for
- MCP Apps - Bringing UI Capabilities To MCP Clients (Model Context Protocol project, 2026-01-26)
- Linux Foundation Announces the Formation of the Agentic AI Foundation (AAIF), Anchored by New Project Contributions Including Model Context Protocol (MCP), goose and AGENTS.md (The Linux Foundation, 2025-12-09)
- WebMCP (Web Machine Learning Community Group (W3C), 2026-11-02)
- OpenAI plugins for ChatGPT developers.openai.com
- MCP Apps modelcontextprotocol.io
- Microsoft 365 Copilot agents and plugins learn.microsoft.com
- Gemini Enterprise MCP Apps cloud.google.com
- Claude connectors claude.com
- Vercel AI SDK ai-sdk.dev
- CopilotKit copilotkit.ai
- AG-UI protocol docs.ag-ui.com
- Google A2UI a2ui.org
- OpenAI ChatKit developers.openai.com
- assistant-ui assistant-ui.com
- Thesys thesys.dev
- WebMCP webmachinelearning.github.io
- NLWeb github.com
- llms.txt llmstxt.org
- Schema.org schema.org
- Cloudflare Markdown for Agents developers.cloudflare.com
- Cloudflare AI Crawl Control developers.cloudflare.com
- Content Signals contentsignals.org
- Playwright MCP github.com
- Browserbase browserbase.com
- Stagehand stagehand.dev
- Browser Use browser-use.com
- Steel steel.dev
- Anchor Browser anchorbrowser.io
- Kernel kernel.sh
- Browserless browserless.io
- Gemini in Chrome gemini.google
- Copilot in Microsoft Edge microsoft.com
- Perplexity Comet perplexity.ai
- Claude in Chrome claude.com
- Opera Neon operaneon.com
- Dia (Atlassian) diabrowser.com
- Brave Leo brave.com
Quality & insight On the page
Primary sources: legislation, standards, specifications, official publications, own research
- Directive - 2019/882 - EN - EUR-Lex (EUR-Lex (European Union), 2019-04-17)
- Web Content Accessibility Guidelines (WCAG) 2.2 (W3C, undated, accessed 2026-11-08)
Product and organisation pages: what a name on the page stands for
- European Accessibility Act (EAA) (European Commission, undated, accessed 2026-11-08)
- Web Bot Auth (Cloudflare, 2026-07-01)
- Playwright playwright.dev
- Selenium selenium.dev
- Cypress cypress.io
- BrowserStack browserstack.com
- Sauce Labs saucelabs.com
- Maestro maestro.dev
- Applitools applitools.com
- Momentic momentic.ai
- Sentry sentry.io
- Datadog datadoghq.com
- Contentsquare contentsquare.com
- LogRocket logrocket.com
- Embrace (Palo Alto Networks) embrace.io
- Amplitude amplitude.com
- Mixpanel mixpanel.com
- PostHog posthog.com
- LaunchDarkly launchdarkly.com
- Optimizely optimizely.com
- Pendo pendo.io
- Statsig (Amplitude) statsig.com
- Deque Axe deque.com
- Level Access levelaccess.com
- Evinced evinced.com
- Accessibility Insights accessibilityinsights.io
- WAVE (WebAIM) wave.webaim.org
- Cloudflare cloudflare.com
- Akamai akamai.com
- HUMAN Security humansecurity.com
- DataDome datadome.co
- Google reCAPTCHA cloud.google.com
- Arcjet arcjet.com
Business Landscape On the page
Customer & CRM On the page
Secondary sources: analyst and press coverage
Product and organisation pages: what a name on the page stands for
- State of Service: AI Agents Edition (survey of 3,075 service professionals) (Salesforce, 2026)
- AI Act Article 50: Transparency obligations for providers and deployers (European Commission AI Act Service Desk, 2026-07-27 (consolidated text))
- Salesforce salesforce.com
- Microsoft Dynamics 365 microsoft.com
- SAP sap.com
- HubSpot hubspot.com
- Teamleader teamleader.eu
- Zoho CRM zoho.com
- Zendesk zendesk.com
- Intercom intercom.com
- Sierra sierra.ai
- Decagon decagon.ai
- ServiceNow servicenow.com
- Trengo trengo.com
- Freshworks Freshdesk freshworks.com
- Genesys genesys.com
- NiCE nice.com
- Five9 five9.com
- Amazon Connect aws.amazon.com
- Twilio twilio.com
- Twilio Segment twilio.com
- Snowplow snowplow.io
- Tealium tealium.com
- Amperity amperity.com
- Gong gong.io
- Outreach outreach.ai
- Salesloft salesloft.com
- Apollo apollo.io
Marketing & content On the page
Product and organisation pages: what a name on the page stands for
- Google's AI advisors: agentic tools to drive impact and insights (Google, 2025-11-12)
- Overview of OpenAI Crawlers (OpenAI, undated, accessed 2026-11-07)
- AI features and your website (Google Search Central, 2025-12-10)
- Perplexity Crawlers (Perplexity, undated, accessed 2026-11-07)
- Adobe business.adobe.com
- HubSpot hubspot.com
- Salesforce Marketing Cloud Next salesforce.com
- Braze braze.com
- Klaviyo klaviyo.com
- Bloomreach bloomreach.com
- Brevo brevo.com
- Mailchimp mailchimp.com
- Adobe Firefly adobe.com
- Canva canva.com
- Jasper jasper.ai
- DeepL deepl.com
- Profound tryprofound.com
- Semrush semrush.com
- Ahrefs ahrefs.com
- Peec AI peec.ai
- Writesonic writesonic.com
- Adobe Brand Visibility business.adobe.com
- Google Ads ads.google.com
- Meta facebook.com
- Amazon Ads advertising.amazon.com
- The Trade Desk thetradedesk.com
- Smartly smartly.io
- Optimizely optimizely.com
- Sitecore sitecore.com
- Contentful contentful.com
- Storyblok storyblok.com
- Cloudflare cloudflare.com
Payments & commerce On the page
Product and organisation pages: what a name on the page stands for
- Visa and Banks Across Europe Reach the Next Phase of Agentic Commerce (Visa, 2026-07-02)
- Europe is Building the Foundations for Trusted Agentic Commerce (Mastercard, 2026-06-02)
- Payment services: Council and Parliament agree to step up the fight against fraud and increase transparency (Council of the EU, 2025-11-27)
- Watch Mastercard Agent Pay for Machines in action (Mastercard, 2026-10-20)
- Stripe stripe.com
- Adyen adyen.com
- Checkout.com checkout.com
- Mollie mollie.com
- Worldline worldline.com
- Nexi nexigroup.com
- Worldpay worldpay.com
- SumUp sumup.com
- Visa visa.com
- Mastercard mastercard.com
- PayPal paypal.com
- Klarna klarna.com
- Revolut revolut.com
- PPRO ppro.com
- Shopify shopify.com
- commercetools commercetools.com
- OpenAI openai.com
- Google ai.google
- Amazon amazon.com
- Lightspeed lightspeedhq.com
- Coinbase coinbase.com
- Cloudflare cloudflare.com
- Skyfire skyfire.xyz
- Akamai akamai.com
Finance & accounting On the page
Secondary sources: analyst and press coverage
- Gartner Says CFOs Must Take a More Disciplined Approach to AI (Gartner, 2026-09-24)
- Gartner Predicts 40% of Enterprise Apps Will Feature Task-Specific AI Agents by 2026 (Gartner, 2025-08-26)
Product and organisation pages: what a name on the page stands for
- VAT in the Digital Age (ViDA) (European Commission, Taxation and Customs Union, 2025-03-11)
- SAP sap.com
- Oracle Fusion Cloud ERP oracle.com
- Workday Financial Management workday.com
- Oracle NetSuite netsuite.com
- Microsoft Dynamics 365 Business Central microsoft.com
- Xero xero.com
- Exact exact.com
- Rillet rillet.com
- Basware basware.com
- Vic.ai vic.ai
- Stampli stampli.com
- BILL bill.com
- Intuit QuickBooks quickbooks.intuit.com
- Pennylane pennylane.com
- Moneybird moneybird.nl
- Visma visma.com
- Payhawk payhawk.com
- Pleo pleo.io
- Spendesk spendesk.com
- Ramp ramp.com
- Brex brex.com
- BlackLine blackline.com
- Kyriba kyriba.com
- Sage Intacct sage.com
- Trintech trintech.com
- FloQast floqast.com
- Agicap agicap.com
- Pigment pigment.com
- Anaplan anaplan.com
- Jedox jedox.com
- Datarails datarails.com
- Vena venasolutions.com
Procurement & supply chain On the page
Secondary sources: analyst and press coverage
- Gartner Forecasts Supply Chain Management Software With Agentic AI Will Grow to $53 Billion in Spend by 2030 (Gartner, 2026-04-07)
- Gartner Identifies Top Supply Chain Technology Trends for 2026 (Gartner, 2026-06-30)
Product and organisation pages: what a name on the page stands for
- SAP Ariba sap.com
- Coupa coupa.com
- Ivalua ivalua.com
- Zip ziphq.com
- Procurify procurify.com
- Fairmarkit fairmarkit.com
- Pactum pactum.com
- Tradeshift tradeshift.com
- Kinaxis kinaxis.com
- o9 Solutions o9solutions.com
- Blue Yonder blueyonder.com
- Oracle Fusion Cloud SCM oracle.com
- Cin7 cin7.com
- project44 project44.com
- FourKites fourkites.com
- Flexport flexport.com
- Manhattan Associates manh.com
- Trimble Transporeon transporeon.com
HR & workforce On the page
Primary sources: legislation, standards, specifications, official publications, own research
- AI Omnibus enters into force (European Commission, Shaping Europe's digital future, 2026-07-27)
Product and organisation pages: what a name on the page stands for
- ADP Accelerates AI Leadership with Launch of New AI Agents Designed to Solve Workforce Challenges (ADP, 2026-01-28)
- AI Act Annex III: High-risk AI systems (European Commission AI Act Service Desk, 2026 (consolidated text))
- Workday workday.com
- SAP SuccessFactors sap.com
- Oracle Fusion Cloud HCM oracle.com
- Personio personio.com
- HiBob hibob.com
- Factorial factorialhr.com
- AFAS Software afas.com
- Eightfold AI eightfold.ai
- Paradox (Workday) paradox.ai
- HireVue hirevue.com
- Greenhouse greenhouse.com
- Tellent Recruitee tellent.com
- SmartRecruiters (SAP) smartrecruiters.com
- ADP adp.com
- UKG ukg.com
- Deel deel.com
- Remote remote.com
- Rippling rippling.com
- Nmbrs nmbrs.com
- Leapsome leapsome.com
- Cornerstone cornerstoneondemand.com
- Docebo docebo.com
- Degreed degreed.com
- 360Learning 360learning.com
Legal, risk & compliance On the page
Product and organisation pages: what a name on the page stands for
- Thomson Reuters Reveals New Agentic AI in CoCounsel Legal (Thomson Reuters, 2025-11)
- Diligent Unveils AI Board Member and Agentic GRC Workforce at Elevate 2026 (Diligent, 2026-04-23)
- Fenergo Launches Fen-AI to Deliver Governed AI Across the Regulated Client Lifecycle (Fenergo, 2026-07-28)
- Harvey harvey.ai
- Legora legora.com
- Thomson Reuters CoCounsel Legal legal.thomsonreuters.com
- LexisNexis Lexis+ with Protégé lexisnexis.com
- Clio Work clio.com
- Ironclad ironcladapp.com
- Docusign IAM docusign.com
- Juro juro.com
- Leah leahai.com
- Luminance luminance.com
- OneTrust onetrust.com
- ServiceNow servicenow.com
- Archer archerirm.com
- Diligent diligent.com
- Vanta vanta.com
- Drata drata.com
- Sprinto sprinto.com
- ComplyAdvantage complyadvantage.com
- Hawk hawk.ai
- Quantexa quantexa.com
- Sumsub sumsub.com
- Napier AI napier.ai
- Fenergo fenergo.com
IT & employee service On the page
Product and organisation pages: what a name on the page stands for
- Moveworks Acquired by ServiceNow: The Future of Agentic AI (Moveworks, 2025-12-15)
- Automation Anywhere Acquires Aisera to Supercharge the Autonomous Enterprise (Automation Anywhere, 2025-11-04)
- Zendesk introduces Employee Service AI Agents (Zendesk, 2026-10-19)
- ServiceNow servicenow.com
- Atlassian Jira Service Management atlassian.com
- Freshworks Freshservice freshworks.com
- TOPdesk topdesk.com
- Halo usehalo.com
- SysAid sysaid.com
- Ivanti ivanti.com
- BMC Helix helixops.ai
- Moveworks (ServiceNow) moveworks.com
- Aisera aisera.com
- Zendesk Employee Service zendesk.com
- Rezolve.ai rezolve.ai
- Leena AI leena.ai
- Microsoft Intune microsoft.com
- Jamf jamf.com
- Iru iru.com
- Tanium tanium.com
- NinjaOne ninjaone.com
- Atera atera.com
Workplace & productivity On the page
Secondary sources: analyst and press coverage
- Gartner Predicts 40% of Enterprise Apps Will Feature Task-Specific AI Agents by 2026 (Gartner, 2025-08-26)
Product and organisation pages: what a name on the page stands for
- 2025: The year the Frontier Firm is born (Work Trend Index) (Microsoft WorkLab, 2025-04-23)
- Microsoft 365 Copilot microsoft.com
- Google Workspace workspace.google.com
- Zoho Workplace zoho.com
- Slack slack.com
- Glean glean.com
- Notion notion.com
- Atlassian Rovo atlassian.com
- Box box.com
- monday.com monday.com
- Asana asana.com
- ClickUp clickup.com
- Miro miro.com
- Zapier zapier.com
- Make make.com
- Zoom zoom.com
- Otter.ai otter.ai
- Fireflies.ai fireflies.ai
- tl;dv tldv.io
In practice: at home
No external sources are cited on this page.
My own published research
Listed as on the homepage and used for the Strategic Partnerships chapter. No links, because none are given on the site.
- National cultures and response strategies in strategic alliances: Cultural universalism or cultural relativism?. Governance Issues in Strategic Alliances (ed. T.K. Das) · 2016
- Responding to adverse situations within exchange relationships: The cross-cultural validity of a circumplex model. Journal of Cross-Cultural Psychology · 2012
- Response strategies in an international strategic alliance experimental context: Cross-country differences. Journal of International Management · 2012
- Alliantiemanagement: Een responsstrategietypologie. Management & Organisatie · 2011
- Cross cultural differences in responding to adverse situations in strategic alliances. Academy of Management Annual Meeting, Chicago · 2009